Residential or commercial exterior cleaning?
An exterior cleaning business can focus on residential customers, commercial customers or a combination of the two.
Residential jobs are often smaller and can be marketed locally to homeowners. Commercial work may involve larger properties, more regular cleaning requirements or ongoing contracts.
For example, a residential customer might book a one-off patio clean, while a commercial customer might require regular window cleaning for a shop or office.
The two markets can also have different expectations. Commercial customers may place more emphasis on reliability, scheduling, insurance, health and safety procedures and the ability to work around their opening hours.
For someone starting an exterior cleaning business, it can make sense to focus on one type of customer initially and expand into other markets as the business grows.
What exterior cleaning equipment is available?
The equipment needed for an exterior cleaning business will depend on the services you want to offer.
A business specialising in window cleaning will have very different equipment requirements from a business focusing on pressure washing.
Some of the equipment commonly used in the industry includes:
Pressure washers
Pressure washers are available in a range of sizes and specifications.
A small exterior cleaning business may start with a relatively compact machine, while larger commercial jobs may require more powerful equipment.
The right equipment will depend on the type and frequency of work you intend to carry out.
Water fed pole systems
Water fed poles are commonly used for window cleaning.
They allow an operator to reach windows from ground level in many situations and can be particularly useful when cleaning larger or higher windows.
Gutter vacuums
Gutter vacuum systems are designed to remove leaves, moss and other debris from gutters.
They can be combined with long poles, allowing operators to reach many gutters without needing to work directly from a ladder.
Surface cleaners
Surface cleaning attachments can be used with suitable pressure washers to clean larger flat areas such as patios and driveways.
They can make the cleaning process more consistent and efficient compared with using a standard pressure washer lance alone.
Hoses and reels
Hoses and reels are important pieces of equipment for many exterior cleaning businesses, particularly those carrying out pressure washing or water fed window cleaning.
The type and length required will depend on the equipment and the jobs being carried out.
Brushes and manual cleaning equipment
Not every exterior cleaning job requires high pressure.
Brushes, scrapers and other manual cleaning tools can be useful for different surfaces and types of dirt.
Cleaning products
Some exterior cleaning services use cleaning solutions or treatments alongside water and mechanical cleaning.
Anyone using cleaning products should understand the instructions and safety information for the specific product they are using.
Protective equipment
The appropriate protective equipment will depend on the type of work being carried out, the equipment being used and any cleaning products involved.
Safety should be considered when choosing equipment rather than simply choosing the cheapest option available.
How much does it cost to start an exterior cleaning business?
The cost of starting an exterior cleaning business can vary considerably.
Someone starting with a small number of services may be able to begin with relatively basic equipment, while a business offering a wider range of specialist services may require a much larger initial investment.
Some of the costs to consider include:
• Cleaning equipment
• Vehicle and fuel
• Insurance
• Cleaning products
• Protective equipment
• Website and marketing
• Business registration and accounting
• Equipment maintenance
• Training where appropriate
• Waste and wastewater management
Before buying equipment, it is worth working out exactly which services you want to offer and how much customers are likely to pay for them.
This can help you avoid spending money on equipment that you may not actually need when you’re starting out.
What else do you need to consider before starting?
Starting an exterior cleaning business involves more than buying equipment and finding customers.
You will need to think about how you are going to price your services, where your customers will come from, what areas you want to cover and how much work you need to complete to make the business profitable.
Health and safety is another important consideration. Depending on the services you offer, your work could involve pressurised water, cleaning products, electrical equipment, slippery surfaces or working at height.
The Health and Safety Executive provides information and guidance that can help businesses understand their responsibilities around workplace health and safety.
You should also think about what happens to wastewater produced during cleaning.
Some exterior cleaning activities can produce contaminated water. GOV.UK advises businesses to make sure contaminated water does not cause pollution and explains that contaminated water may need to be collected, treated, removed or discharged through an appropriate drain with permission where required.
You can read the GOV.UK guidance on pollution prevention for businesses to find out more.
How can an exterior cleaning business find customers?
Finding customers will be one of the most important parts of getting an exterior cleaning business off the ground.
Local marketing can be particularly useful because many exterior cleaning services are provided within a relatively specific geographical area.
Potential ways to attract customers include:
• Creating a professional website
• Setting up and maintaining a Google Business Profile
• Local search engine optimisation
• Social media
• Recommendations and referrals
• Leaflets and local advertising
• Networking with other local businesses
• Building relationships with landlords and property managers
• Approaching commercial businesses directly
It can also be useful to think about repeat business rather than treating every job as a one-off sale. Services such as window cleaning may naturally lend themselves to regular bookings, while other services can provide opportunities to recommend additional work.
Is exterior cleaning a good business to start?
Exterior cleaning can offer several different ways to build a business.
You could start with one or two services and a relatively small customer base, then expand your services and equipment as the business develops.
There are also opportunities to work with both homeowners and commercial customers, depending on the direction you want to take the business.
However, like any business, there is no guarantee of success. Your local competition, pricing, costs, customer service, marketing and ability to generate regular work will all have an impact.
Before investing in equipment, it is worth taking the time to work out what type of exterior cleaning business you actually want to build.
Planning your exterior cleaning business
A business plan can help you turn an idea into a more practical plan.
You can use it to think through your target customers, services, equipment, startup costs, pricing, marketing and potential revenue before you start spending money.
Our Exterior Cleaning Business Plan is designed to help you work through these areas and create a clear starting point for your business.
View the Exterior Cleaning Business Plan →
If you’re still at the idea stage, you can also download our free business plan template to start putting your idea together.